Waters Co Australia

Warranty registration & filter replacement reminders

To register your product for lifetime warranty & enable us to send out reminders for servicing & filter replacements please complete form below. So that we can keep you up to date on servicing & filter replacements select your model & confirm date of purchase or submite date when unit first used. Be sure to check the box for Registration.

To stay informed of important water topics, member only special offers & new products. Check the box for our Newsletter subscriber list too.

Waters Co. Ltd Australia

Lifetime Replacement Warranty

We are so confident of the quality of our products, should any malfunctions develop due to faulty materials or manufacturing defect, we will replace the part or system with the same or similar product within the life of the purchaser.

Your warranty naturally does not cover misuse or negligent handing, and everyday wear and tear, or from the result of prolonged use of expired filters.

Should we discontinue a product line & no longer supply replacement filters contact us directly, upon return of obsolete item we will replace your filter system with the equivalent model for the same cost as your replacement filter set.

Contact 1300 799 099
Fax 03 8648 6824

Product support

13/01/10 We will have an extensive list of FAQs available soon, meanwhile if you have any questions

please use contact form below or call on our 1300 number.

FAQs

For Warranty enquiries, please complete the contact form below & we will get back to you as soon as possible.

Flushing Instructions

The following are flushing instructions for the various models of water filters from Waters Co Australia. Please click on your model to download flushing instructions.

Mineral Pot Ace Super

MP 300 Super

Delivery, refund & return policy

Waters Co. Ltd Australia

DELIVERY POLICY
It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, we are not obliged to re-send the order to the correct address at our expense. We use a road based courier company that will deliver to most metropolitan areas in 1 – 4 days.

Orders sent via courier service can only be delivered to physical address. For Post office box deliveries we will use Australia Post services. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.

Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Waters Co Australia if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a
replacement item immediately. Replacement items will be despatched
at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

REFUND POLICY & 30 DAY GUARANTEE
Should you receive a product that you believe is not what was ordered or does not meet your expectation, we shall replace the item or refund your money at our discretion provided the item is returned in original undamaged condition to:

Waters Co Australia
PO Box 222
Thomastown
Vic. 3074

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Contact      1300 799 099
Fax            03 8648 6824
Email          info@waterscoaustralia.com.au

Privacy Policy

PRIVACY POLICY
At Waters Co Australia we are committed to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy.
Waters Co Australia will not lend or sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and not to knowingly disclose user identities unless directed by a court of law.

When does Waters Co Australia Body disclose the information it collects to
outside parties?
Waters Co Australia does not sell, trade, or rent your personal information to others. Waters Co Australia may release customer information when we believe, in good faith, that such release is reasonably necessary to:
(i) Comply with law, (ii) enforce or apply the terms of any of our user
policy or (iii) protect the rights, property or safety of Waters Co Australia, our users, or others.

What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account, keep you informed of service intervals & special offers.

How does Waters Co Australia protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to prevent unauthorised access. All of the sensitive customer data we collect is protected by several layers of encryption & security.

Credit Card Details
All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ.
Payment by credit card is the fastest way to receive your order as there is no clearance delay. Waters Co Australia does not store any credit card information on our servers.
What about Cookies? "Cookies" are small pieces of information that are
stored by your browser on your computer's hard drive. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Waters Co Australia website.

Your Consent
By using our website, you consent to the collection and use of this information by Waters Co Australia. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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