It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.
We use road based courier companies ( Australia Post and Couriers please) that will deliver from our Sydney warehouse to most Eastern State metropolitan areas in 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to monitor tracking of your order and contact delivery provider in the first instance using the tracking information provided if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Cancelled and returned orders will be refunded minus any applied shipping charges at the time of purchase. We do not charge restocking or return fees however return postage is the customers responsibility.
30 DAY GUARANTEE
We have great confidence in our products, however we understand sometimes they may not be quite right for you...
If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure.
Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:
Waters Co Australia
PO Box 60
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- KLKathy L.Verified BuyerI recommend this productRated 5 out of 5 stars2 years agoMy water jug
Surprisingly! Before lockdown we did 3 months travelling around in our camper. We love the outback and National parks. I had a concern about some of the water I would be drinking, I like to drink lots of water so we invested in a water jug which purifies the water perfectly. It was by far the best thing we bought. Portable water purifier ❤️❤️ Fresh nice tasting water everyday. We love it.
- LMLouise M.Verified BuyerI recommend this productRated 5 out of 5 stars17 hours agoFilters
- LSLinley S.Verified BuyerI recommend this productRated 5 out of 5 stars1 month agoLove this jug with easy to replace filters!
- CRChristine R.Verified BuyerI recommend this productRated 5 out of 5 stars2 months agomy water jug
Terrific It makes water so clean .
- AMAllyce M.Verified BuyerI recommend this productRated 5 out of 5 stars3 months agoCan taste the difference
Our first foray into water filters and it's a big success! For fun I did a blind taste test with my family when the jug arrived and they could pick the filtered water from the plain tap water without a second guess. It tastes lighter and goes down very easily. I immediately regretted not upsizing to a bench top filter, it's on my wish list