Refund policy

Our policy is IAW the Australian Consumer Guarantee.

If you are having problems with getting your Waters Co filter system up and running see instructional videos under  - Instructions or contact us for support if you are still unsure. 

Should you receive a product that you believe is not what was ordered, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original unused, undamaged condition. 

Water Co Australia do not have a change of mind policy, however if you have ordered the wrong item or you are not sure please don't use the product.  If it is unused, please reach out we are happy to help where we can.  Waters Co Australia will not refund on a change of mind as defined under the CG.

Return postage is to be paid by the customer.

Please contact us prior to returning the item.

Please Contact us via our 24/7 live chat agent or email

 info@watersco.com.au