It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.
We use road based courier companies ( Australia Post and Couriers please) that will deliver from our Sydney warehouse to most Eastern State metropolitan areas in 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to monitor tracking of your order and contact delivery provider in the first instance using the tracking information provided if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Cancelled and returned orders will be refunded minus any applied shipping charges at the time of purchase. We do not charge restocking or return fees however return postage is the customers responsibility.
30 DAY GUARANTEE
We have great confidence in our products, however we understand sometimes they may not be quite right for you...
If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure.
Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:
Waters Co Australia
PO Box 60
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- DADimi A.Verified BuyerI recommend this productRated 4 out of 5 stars1 month agoD.A
Flow rate slower than our other unit however functional
Have only had it for one week so shall keep you posted
- MJMary J.Verified BuyerI recommend this productRated 5 out of 5 stars5 months agoThe Best!
Such a great filter. Great taste and no more bloated gut. I was online for weeks looking for an under sink water filter. Nothing compares to this one. The water tastes so pure and clean, it almost has a sweet taste to it. Highly recommend!
- HCHarriet C.Verified BuyerI recommend this productRated 5 out of 5 stars8 months agoWaters Co Waters BioMax
We’ve had an on bench water filter system from these guys for a number of years now and have been more than happy with it. We’re currently renovating our kitchen so have gone & invested in their at sink system. Katrina and her team have been incredibly helpful and I’ve really appreciated their personalised service. Highly recommend!
- KGKatrina G.Verified BuyerI recommend this productRated 5 out of 5 stars9 months agoHappy customer
I’ve seen other reviews and decided to purchase, definitely get a filter tap as you lose pressure on your normal tap! However totally worth it! The difference in taste is incredible! Already telling my friends and family to purchase!
- TSTeresa S.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoWaters BioMax
The quality and taste of the water is amazing u definitely can tell the difference.Delivery was quick and prompt. Have recommended to friends and family .