It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.
We use road based courier companies ( Australia Post and Couriers please) that will deliver from our Sydney warehouse to most Eastern State metropolitan areas in 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to monitor tracking of your order and contact delivery provider in the first instance using the tracking information provided if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Cancelled and returned orders will be refunded minus any applied shipping charges at the time of purchase. We do not charge restocking or return fees however return postage is the customers responsibility.
30 DAY GUARANTEE
We have great confidence in our products, however we understand sometimes they may not be quite right for you...
If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure.
Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:
Waters Co Australia
PO Box 60
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- MIMaree I.Verified BuyerI recommend this productRated 5 out of 5 stars1 month agoPortable Waterman Replacement Filters
I have purchased the replacement filters for future use.As I have just used the new water bottle for the last 3 months, a new filter will now be required.So now I have new filters I will use the new filter package only when I need to be away from home.As I have the bio 500 bench top water filter.It is amazing! love it so much the peace of mind everyday knowing that you are drinking good water for your body is priceless…
- LLLeonie L.Verified BuyerI recommend this productRated 5 out of 5 stars6 months ago5 Stars
I have three and am about to order another one. They are excellent for travel. Love the product
- MSMs Smilja K.Verified BuyerI recommend this productRated 5 out of 5 stars7 months agoPortable water bottle with filter
I purchased a new water bottle and 3 replacement filters for it, the bottle is replacement for my old battered, well used one which I have used for the last 5 years. I love it. I take it with me everywhere. I never need buy water or soft drink as I have mine with me. Highly recommend it to anyone who wants clean healthy water always with you.
- MFMaria F.Verified BuyerI recommend this productRated 5 out of 5 stars8 months agoWaterman portable jug
Have been using this filter for years, easy, compact, take it on my travels and work, not to mention smooth taste of the water, if you're a water drinker you know what I mean.
- KSKaren S.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoReplacement filters 3 pack
I always like the taste of filtered water and can only hope that everything has been filtered out, especially fluorine.