It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.
We use road based courier companies ( Australia Post and Couriers please) that will deliver from our Sydney warehouse to most Eastern State metropolitan areas in 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to monitor tracking of your order and contact delivery provider in the first instance using the tracking information provided if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Cancelled and returned orders will be refunded minus any applied shipping charges at the time of purchase. We do not charge restocking or return fees however return postage is the customers responsibility.
30 DAY GUARANTEE
We have great confidence in our products, however we understand sometimes they may not be quite right for you...
If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure.
Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:
Waters Co Australia
PO Box 60
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- RRhemaI recommend this productRated 5 out of 5 stars1 week agoAsking a question
I just wanted to ask if the collagen you use is vegan friendly?
- DADimi A.Verified BuyerI recommend this productRated 3 out of 5 stars1 month agoD.A.
Unit is aesthetically appeasing
Would prefer no lavender or moisturiserWCWaters Co Australia9 minutes ago
We have a Neutral option without the essential oil, however, all of our shower filters do have the vitamin C (which is the part that removes the chlorine) and collagen. So if you didn't want these components either, then this is not the product for you.
- AOAngela O.Verified BuyerI recommend this productRated 4 out of 5 stars1 month agoDoes not always releases its lavender scent
Sometimes it releases lavender scent and other times nothing at all , it will be hard for me to know when the cartridge is empty. The water feels softer and less hair loss when washing my hair, I would have given 5 stars but the fact that it doesn’t smell always lavender and it will be hard to determine if it needs to be replaced or not made me to give 4 starsWCWaters Co Australia16 seconds ago
If you take the shower head out of the bracket and hold it upside down, it will clear any blockage and you will find that the lavender scent will come back.
- CWCathy W.Verified BuyerI recommend this productRated 5 out of 5 stars5 months agoLavender shower filter
As I am in a rental I am unable to have filtered water everywhere but I can in my shower. It was simple to install myself and it makes my skin and hair feel fresh and soft and has a lovely smell.
- MIMaree I.Verified BuyerI recommend this productRated 5 out of 5 stars7 months agoLavender Shower head
Really enjoying it, love the smell.My experience with Waters Co.is always good. I have a bench top water filter from Waters Co and it is absolutely amazing and easy to look after and change filters etc.