It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.
We use road based courier companies ( Australia Post and Couriers please) that will deliver from our Sydney warehouse to most Eastern State metropolitan areas in 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to monitor tracking of your order and contact delivery provider in the first instance using the tracking information provided if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Cancelled and returned orders will be refunded minus any applied shipping charges at the time of purchase. We do not charge restocking or return fees however return postage is the customers responsibility.
30 DAY GUARANTEE
We have great confidence in our products, however we understand sometimes they may not be quite right for you...
If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure.
Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:
Waters Co Australia
PO Box 60
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- ISIsabel S.Verified BuyerI recommend this productRated 4 out of 5 stars2 weeks agoWorks in NZ
The parcel arrived crushed (see photo) Fortunately no apparent damage.
Still getting use to it. The pressure has dropped from the previous shower head, although it feels a lot softer. Early days yet.....
- DDVerified ReviewerI recommend this productRated 3 out of 5 stars3 months agoAmazing product but killed pressure :(
Really love the clean feeling (my skin has improved so much) and the lovely lemon smell (it is subtle) but unfortunately there is no pressure anymore to properly clean or wash hair 😭
Otherwise absolutely love and recommend!WCWaters Co Australia3 weeks ago
It should not kill off the water pressure, I would say that it has not been installed correctly and you may have left a limiter in place. Please contact the support team if this has not already been resolved.
- CACristian A.Verified BuyerI recommend this productRated 5 out of 5 stars4 months agoAMAZING
Taking a lemon scented shower has become the highlight of my day. One of the best purchases I’ve ever made. Highly recommend!!!
- JDJaime D.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoSmells and feels so fresh
I feel so great after a refreshing shower. The entire shower feels cleaner and stays clean with amazing clean water. I didn’t realise just how dirty our water was until I used this filter.
- MTMaree T.Verified BuyerI recommend this productRated 5 out of 5 stars4 years agoLove it
We both just love it and wish we had of found this great product a long time ago